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Frequently Asked Questions (FAQs) |
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When does one get disconnected?
- Disconnection is done two weeks after a bill has been delivered and payment not made.
What are the reasons for disconnection?
- Disconnection is due to non-payment.
What measures should be taken for one to avoid disconnection?
- Payment should be made promptly.
What are the effects of disconnection?
- When you are disconnected you will be inconvenienced by lack of water
in your premises and you are charged a reconnection fee which is an
extra cost.
When is one reconnected back on service?
- One is reconnected after settling outstanding bills plus a reconnection fee.
What are arrears and what causes them?
- Arrears are accumulated bills and they are brought about by non-payment.
How can one pay off arrears?
- Arrears can be paid in a number of ways:
(i) You can pay them in lump sum
(ii) It can be by instalments.
(iii) You can come to NWSC and sign an agreement with the officials agreeable to you and on how best you can pay. |
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Copyright © 2008, National Water & Sewerage Corporation | Plot 39, Jinja Road, P.O. Box 7053 Kampala, Uganda
Tel: (+) 256 414 315100 / 0312 260 414/5, Fax: (+) 256 414 258 299 / 345 531, E-mail: info@nwsc.co.ug |
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