• During new connection, notices/tips are left behind to customers on how to maintain their service lines, receive water bill, issues regarding leaks and economical use of water.
• The first Bill is to be despatched to the customer within one month after connection normally by Meter readers or authorized NWSC Staff
• Staff to physically distribute bills to customer premises by the 10th of every month.
• Customers are supposed to acknowledge receipt of the bills in NWSC delivery book
• NWSC invoices shows consumption records and amount to be paid as shown by the meter reading.

Other FAQs
- When does one get disconnected?
- When is payment supposed to be done?
- How does one knows about Billing?
- How to get new Water or Sewerage connection