Vision:
To be one of the leading water utilities in the World
Mission:
To provide efficient and cost effective Water and Sewerage Services, applying innovative Managerial Solutions to the satisfaction of our customers
Goals:
- Plan for viable infrastructure development to ensure return on investment
- Provide affordable clean water & sewage services to enhance public health & environmental protection
- Provide customer care training to better serve our customers
- Develop urban water industry and sewerage services through research and development and dissemination of information
How to become a NWSC Customer:
- Obtain, complete and return new connection forms to NWSC office
- Obtain two (2) passport size photographs for an individual or a corporate stamp
- Provide a proof of ownership of property or consent letter from landlord
- Pay for materials and plumbing for distance beyond 50 metres
- Pay new connection fees
Then, NWSC will;
- Process completed forms
- Send surveyor to determine material required
- Provide required materials and plumbing for 50 metres
- Connect with meter
- Dispatch first bill within one month
Help us help you:
- Bring new ideas to NWSC offices
- Report bursts and leakages to the nearest NWSC offices
- Report illegal connections/reconnections or else the cost is passed to you
- Provide all information within a specified time
- Pay your bills in time at NWSC offices
- Treat our staff courteously and do not offer them gifts or tips
- Ensure that all NWSC bills are paid before purchasing new property
Customer querries:
- Visit our customer complaint front desk offices at our area offices
- Contact Area manager if not satisfied with services recieved
- Staff will respond to complete and accurate information
- Visit the "Contact Us" page on our website for inquiries
- All billing complaints will be handled within 48 hours and technical faults within 12 hours
