Its water services cover most of the Municipality (which comprises of Arua Hill division and River Oli division) and extends to the peri-urban areas of Arua such as Pajulu, Dadamu, Oluko and Manibe sub-counties serving a total population of over 80,000 people.

The water services go as far as Ombaci 7km North East of Arua town centre along Rhino camp road, Onduparaka, Giligili, Euata which is 5km from Arua town.

Water supply is currently being extended as far as Kuluva which is 11Km from Arua town which is the furthest point of the gazetted service area.

The area has piped network length of 101.3km supplying 3.667 customer accounts.
• Population currently served with piped water -------------100,148
• Percentage of population served with water ---------------70%

Storage capacity is 5020.the distribution net work is 136km currently  Area has5122  water connections. on average 52 new connections are effected every month.

Increase on capacity utilization of the treatment plant only 31% is being utilized at moment. There plans to extend water services to outside the municipality where the population is high. And to intensify the dry areas.

Customer care team is in place well facilitated, it markets corporation services and it also attends to customer needs and complaints.
The Area office is in the center of the town on Mazuri Road post office no is 243 Lira Tel no (+256-47320111) and (+256-2772458708)

Lira Area was taken over by National Water and Sewerage Corporation in 1991. The Water network covers most parts of the Municipality and some portions just outside the municipality such as Adekokwok, Obutuwelo, Ngetta-Dara, Odokomit, and Akitenino (Camp David) Akia, Bala Road. The Population in the Area is about 109,000 of these; the population served is about 67,900.

The sewerage cover is only within a portion of the municipality.

GENERAL INFORMATION ABOUT LIRA AREA.

The population targeted 109,000
Served population 67,915
Area Covered 29 Square km
Service coverage 60%
Network coverage distribution only 98 km
Network Coverage Transmission mains 45 km
Length of pipe network distribution and transmission 143 km
Length of sewerage coverage 14 km (5.5 East, 8.5 West)
Sewerage coverage approximately (Area) 15%
Specific Average Length per served customer-water 43 m/connection
Production capacity 261,000 m³/month (8700m³/day)
Total production average 2500m³/day
Storage capacity of the main reservoir at Ireda 5000m³

WATER PRODUCTION AND SALES.

Total raw water abstracted Approx. 80,000m³/month
Total treated water supplied on average 75,000m³/month
Water sold monthly average 69.135m³/month
Specific overall Domestic water average 708m³/day
Specific overall Commercial/Industrial Water average 204m³/day -283m³/day
Specific overall Institutions water average 458m³/day - 692/day
Specific overall Stand posts water average 834m³/day - 1,817m³/day
NRW average 11%

The water treatment plant is located Forty Three kilometers at Kachung waterworks. The intake is further Two kilometers from the waterworks at Lake Kwania, making it Forty five kilometers from Lira town.

Water is treated at the water works and pumped to Agwata Booster for onward transmission to the main reservoir at Ireda. The Area has a pipe net work of 143 Km with a customer base of 5541 water subscribers.

Sewerage treatment takes place at Eastern and Western lagoons located at the Municipality. These are waste stabilization ponds with the Western lagoon receiving most of the flow.

Western Lagoons receive 10,500m³/month (80%) while the Eastern Lagoons receive 2,500m³/month (20%)

The Area has a sewerage network of 14km with 304 customers connected to sewage services.

Soroti Area was taken over by National Water & Sewerage Corporation (NWSC) in June 2002.

The water network coverage of Soroti is about 94kms of water mains, 164km of distribution and service lines coverage of about 80% and sewerage of 12% stretching from Awoja Bridge in the south passing through Soroti municipality up to Kaberamaido in the extreme North 72km away.

Water has also been extended to the small town centers of Kalaki, Otuboi Atriri and now works is going on to extend water to Amuria District under the Small Towns Water and Sanitation Project.

Its water and sewerage services cover the whole Municipality and extent to some suburban areas of Soroti such as Arapai, Madera and Aloet, servicing a population of over 10,000 people. The water services go as far as Dakabela, about 12km along Soroti-Amuria Road

The area has piped network coverage of 164km, sewerage network coverage 5km and 4,153 water accounts

• Population currently served with piped water 93,130
• Percentage of population served with water 52%
• Percentage of population served with sewerage 2%

The Water Treatment plant for Soroti is located at the shores of Lake Kyoga at Awoja. Awoja, which is the source of water abstraction, is 17km away from the Municipality.

The completion of the project to rehabitate and expand water and sewerage facilities in Soroti has greatly improved service delivery. Current water production averages at 2600m3 per day.

The design capacity of the plant is 8256m³ per day and present plant production is at 56% on installed capacity.

Masaka town is located in southern Uganda, approximately 130km southwest of Kampala. National Water and Sewerage Corporation (NWSC) took over the water supply and sewerage services of the town in 1987 after major rehabilitation works. The water treatment plant is located approximately 5km from town on river Nabajjuzi, a swamp river whose raw water is acidic and contains a lot of iron, which increases the cost of purification to meet WHO standards.

In 1987 National Water and Sewerage Corporation (NWSC) took over from the Directorate of Water Development an old water works with a water treatment capacity of 3,000m³ per day.

In 1994 a water treatment laboratory was installed with full time staff based at the water works to carry out tests on the water and ensure and maintain the required standards. For tests such as bacteriological quality, water samples are sent weekly to NWSC Kampala central laboratory for further analysis.

In June 1997 NWSC built a new water works with a capacity of 5,000m³ per day. The old water works were rehabilitated to restore the design capacity of 3,000m³ per day and is still used to supply water to some parts of Masaka town. The total capacity of Masaka water treatment works is now 8,000m³ per day, though only 44% of that capacity is utilized.

The Area has a water distribution piped network coverage of 218km and over 5,943 customer water accounts.

• Population targeted -------------------------------------------- 63,527
• Population served ---------------------------------------------- 49,551
• Percentage of population served with water ----------------- 78%
• Percentage of population served with sewerage ------------- 9%

• Water Production: Masaka Water Treatment plant draws its raw water from a swampy source on River Nabajjuzi namely the Nabajjuzi swamp. This is a swamp dominated by Cyprus papyrus. An average of 3,500 m³ per day is treated and supplied to various categories of customers ranging from domestic to institutional and commercial customers.
• Water Distribution: The total water storage capacity is 6,720m³(enough for 2 days use). The water distribution network coverage is 122.4km. Over 5,476 water connections are already in place. On the average 60 new water connections are effected every month.

• Sewage Collection: The sewage collection network is a total of 12 km sewers mainly serving the central business area. Also the Regional Referral Hospital is served. Total sewerage connections are 378.
• Sewage Treatment & Disposal: Sewage treatment and disposal is done at two locations, a mechanical (conventional) sewage treatment plant within town and  sewage stabilization ponds system, at Kasijjagirwa ponds.

• To increase on capacity utilization of water treatment plant (only 44% utilization at the moment) plans are underway to extend and intensify water services to: -

• Nyendo Ssenyange - 12 km of water mains and intensifications are planned to improve the water and sanitation problem in the area which is a division of Masaka Town ( Target Pop. 20,000 people)
• Ndegeya  Kyalugo - 10 Km outside town ( Target Pop. 5,000 people)
• Kako - 5 km outside town (Target Pop. 8,000 people)
• Kyabakuza Kisoso - 2.8 km outside town (Target Pop. 1,000 people)

National Water and Sewerage Corporation
Plot 29-31 Victoria Road, Masaka
P.O.Box 56
Email: info@nwsc.co.ug
Tel. No. 256-4814-20561
Fax: 256-4814-20038

We started with operations within the Municipality, an area of 27.82 km² and over the years, our services have been extended to peri- urban areas of Kasinde, Bulyanyenje, Musoma, Kiamara Tea Factory and Mpanga Tea Growers Factory about 15 kms from the Town centre. We have two offices; Customer care and cash office at plot 11/13 Kaboyo road and the Administrative /Technical offices at Kabundaire water works.

The service area has piped network coverage of about 102kms, sewerage network coverage 1km and 3,252 customer water connections

• Population served------------------------------------42,000
• Percentage of population served with water-------81%

The water supply system in Kasese town is still new as it was rehabilitated and expanded in 1996 by DWD with financial support from Kfw (Germany) before operations were handed over to NWSC. Over the years, our services have been extended to the peri-urban areas of Kamulikwizi, Kilembe, Kayangeya, Rukooki, Kiteso and Nyakasanga. Our offices are located on Rukiidi street next to Kasese Town Council offices opposite the Freedom Square in Kasese town centre.

The service area has piped network coverage of about 68Km and over 3,740 customer water Connections.

Population served.....................................................................78,000
Percentage of population served with water.....................................70%

Raw water is abstracted from River Ngangi, which has its origin in the Rwenzori mountains in Kilembe. The intake is 3 Km up the mountains from the water works which is about 7.5Km from Kasese town. The hydraulic structures at the treatment plant include; 2 clarifiers in parallel, 3 rapid gravity sand filters, a back wash tank, a blower, a chlorine dosing unit for disinfection and an Alum dosing unit for sedimentation.

The treatment processes of sedimentation, filtration and disinfection produce high quality water that meets the W.H.O standards for drinking water. The average water production is 1300 m³/day. The Production Capacity of the plant is 49,000m³/Month.

Kasese area has no central sewerage system and sewage treatment works, but individual households have septic tanks and soak pits. The area has a stand by cesspool emptier truck that drains the partially treated wastes from full septic tanks and discharges them into protected lagoons.

Bushenyi town is located in Western Uganda, approximately 320km from Kampala. National Water and Sewerage Corporation (NWSC) took over the operations of water supply services from the Bushenyi/Ishaka Town Council in 2002. The water treatment plant is located approximately 3km from Bushenyi town at Nyaruzinga. Raw water is abstracted from a swamp whose water quality fluctuates depending on the seasons making it challenging to treat.

In November 2008 NWSC embarked on the improvement of the water supply situation in the area which will be carried out in two phases.

Lot 1: Rehabilitation of Nyaruzinga treatment works, storage reservoirs, installation of a new storage reservoir at Katungu and construction of a new transmission main from Nyaruzinga to Katungu Hill. Under these works, the daily production has increased from a current average of (550-650) m³/day to a maximum of 2,000m³/day.

These works have been done in order to sustain water production until Lot 2 is implemented.

Lot 2: Construction of a new treatment works at Kitagata, pumping mains, rehabilitation and extension of the distribution system and construction of storage reservoirs planned to start in the FY 2010/2011.

Sewerage services will also be incorporated in Lot 2.

The Nyaruzinga water treatment works will supplement the new Kitagata treatment works during the rainy seasons. The Storage reservoirs at Katungu and Tankhill will be incorporated in the new water system as satellite reservoirs that will serve Bushenyi Central Business District and areas towards Rwentuha trading centre.

The proposed new 270m³ storage reservoir in Lot 1will also be incorporated in the Lot 2 master plan to cater for the entire storage capacity of the projected water demand to the year 2030 and as a satellite reservoir in the system.

Planned activities for 2010

• Completion of al pending works under Lot 1.
• Laying of a new 6.5 Km DN 200 uPVC line from Katungu reservoir to Ishaka Town.
• Upgrading of the old distribution network in Bushenyi and Ishaka town
• Planned mains extensions to serve potential customers in Kyamuhunga.

Population targeted -------------------------------------------- 120,000
Population served ---------------------------------------------- 55,000
Percentage of population served with water ----------------- 46 %
Percentage of population served with sewerage ------------- 0 %

National Water and Sewerage Corporation
Tankhill Bushenyi
P.O.BOX 339
Tel: 0717315460, 0752806658,0702806658

Phase I - The emergency rehabilitation of water supply system was successfully executed, Kiyoora water works was retained as an emergency supply while the work was underway.

Phase II - The major works construction works commenced in January, 2001 and the plant was commissioned by the President of the Republic of Uganda, His Excellence Yoweri Kaguta Museven on 23rd January 2003.

The area has piped network coverage of 112km, and 518 sewerage customer account, 2967 water customer accounts.
• Population targeted ------------------------------------ 52,963( 2002 National Census and growth rate of 6.35 per annum
• Population served -------------------------------------- 52,900
• Percentage of population served with water --------------- 60%
• Percentage of population served with sewerage ----------- 12%

The estimated population in the service area is 217,000 (Kajjansi – 47,000) people consisting mainly of civil servants and immigrants from other districts and countries. The current service coverage is 67% and average family size is 8 persons per family resulting in 5,896 families served.

The total area served is 50 Km² and 2 Km² for water and sewerage respectively. There are 9218 customers connected to our water network and 109 to the sewerage system.

The geographical areas covered by our water network are as follows: to the North along Entebbe Kampala road, our water extends up to Segguku , while in the west we go up to the areas of Nakiwogo, Kiwafu and Kitooro. In the North West we cover areas of Namate, Katabi and Busambaga and in the southwest we serve areas beyond the Entebbe International Airport like Kigungu and Misooli.

Our sewer systems, drains part of Town center down along Airport road to our waste stabilization ponds at Kitooro. Other areas covered by our sewer services are Fire Quarters, Survey Quarters, Windsor Lake Victoria Hotel and State House. Attached are maps showing the geographical location of the service area.

Our customers include big government ministries like State House, Police and Defence, Hotels like Imperial Botanical Beach, Imperial Resort Beach, Windsor Lake Victoria, Institutions like Nkumba University, Merryland High School, St. Mary’s Kitende, Uganda Clays, Mildmay International among others, Parastatals like Civil Aviation Authority (Entebbe International Airport and Kajjansi Airfield), National Medical Stores etc. We also serve local authorities such as Entebbe Municipal Council, and domestic consumers.

The local population also earns from commercial fishing especially in the areas of Kitubulu, Kasenyi, Nakiwogo and Kigungu landing sites, and clay products mainly in Kajjansi. Other commercial activities include flower growing (e.g. Wagagai Flowers, Victoria Flowers, Rosebud etc.) and small business units.

To meet our customer demands, the area has a total workforce of 58 well-trained staff. These handle tasks of water production and treatment, water distribution, network maintenance and extension, general administration (cleaning, staff training, staff welfare), commercial activities such as marketing, billing, collection etc., as well as accounts and finance activities such as budgeting, payroll, budget controls etc.

Entebbe Area is supplied from a water treatment plant located at Bugonga/Kakeeka bay, and produces on average 8,500m³ of water per day against an estimated demand of 9,500 m³ per day. Kajjansi branch is supplied 730 m³ per day by Gaba Water works, Kampala.

To cater for interruption in supply, the area has storage facilities located at Nsamizi hill (4,680 m³) and Kitende hill (108 m³). A new treatment plant is currently under construction to supply both Kajjansi and Entebbe.

The major problems faced by the area are: old and limited treatment plant of capacity 8,500m³ per day compared to demand of 9,500m³, old and limited storage facility of only 4,680m³, some very old portions of the network which often give way, one set of stabilization ponds which, by nature of their location and the landscape of the area, can only drain a small portion of the area.

The Corporation is addressing these problems through construction of a new treatment plant and reservoirs, replacement of old network and carrying out some mains extension, now in advanced stages. These works are scheduled for completion by end of year 2006. The biggest threat the area faces is existence of abundant alternative sources of water especially Lake Victoria and various wells.

The water network totals to 136 Km and 56 Km for Kajjansi while that of sewerage totals to 4.8 Km.

• Manage the water resources in ways which are most beneficial to the people of Entebbe/Kajjansi
• Improve capacity utilization of the water treatment plant
• To provide timely sewerage services and timely response to sewerage blockages
• Improve in rehabilitation of supply and service coverage through improved response time to leaks and bursts
• Continual improvement in revenue collection in order to supplement in financing the various area activities
• Optimize operational costs
• Enhance customer care
• Take all practical steps to ensure the activities of the business has minimum negative environmental impact
• Simplify water bill paymen

Mukono has piped network coverage of about 58.5 km of water mains
pipes. 2,588 connections have been registered up to the end of November
2006. The population targeted is for Mukono –Seeta perimeter.

Specific services include, bill distribution and meter readings,
new connections, maintenance of our network service lines, controlling
leaks, handling of illegal connections/reconnections.

Plans are underway to improve the Mukono water distribution network
with reservoirs and booster pump stations. Two 1350m³ and one 1000m³
concrete reservoirs shall be constructed. One 250m³ and one 50m³
hot pressed steel panel elevated reservoirs shall be installed.
Four booster pumps shall be installed to advance water to these
reservoirs. The reservoir sites have already been secured in Mukono
and Seeta.

Uganda Christian university Mukono has the biggest sewerage treatment
plant in the area. It uses biological process to treat the sewage
and has the capacity to handle sewage of 8,000 people. The rest
of the people use on-site sanitation systems.

The water service network has over the years expanded from the Jinja town area to the neighboring suburbs of Magamaga, Mbikko, Njeru and areas along Jinja -Kamuli and Budondo roads.

The area has piped network coverage of 432 km, sewerage network coverage 67 km and 13,665 customer accounts and 2,977 sewerage account as per November 2009.

• Population served ----------------------------------------- 270,000
• Percentage of population served with water ------------  90%
• Percentage of population served with sewerage -------- 67%

Iganga town is located in Eastern Uganda, approximately 120km from Kampala along the Eastern main route. National Water and Sewerage Corporation (NWSC) took over the water supply and sewerage services of the town in July 2007 after the Gov't of Uganda extended Reliable piped water to the town. The well treated water flows by gravity from Jinja 40Km away through a12" steel pipe line.

In 2007 National Water and Sewerage Corporation (NWSC) took over from the Private operator "BIKKA" who could supply approximately 400m³ of Water per day from motorized boreholes. This has improved to an average consumption of 1000 m³

In 2007, with the water and sanitation project, came the rehabilitation of the STPs and the extension of the sewer Network which has improved the hygiene standards in the town.

The water quality is monitored on a weekly basis by the Lab team based in Jinja. Samples are picked and analyzed both In Jinja and the NWSC central Labs in Kampala. In Iganga there are post chlorination pumps to boost residual chlorine levels if found low.

The Area has a water distribution piped network coverage of 32km and over 1,800 customer water accounts.

• Population targeted -------------------------------------------- 45,000
• Population served ---------------------------------------------- 23,000
• Percentage of population served with water ----------------- 51%
• Percentage of population served with sewerage ------------- 7%

Water Production: Iganga receives treated water from Jinja. The Water Treatment plant at Masese draws its raw water from Lake Victoria. On average 28000m³ of treated water is supplied to Iganga.The treated water is supplied to various categories of customers largely domestic, institutional and commercial customers.

Water Distribution: The total water storage capacity is 1,160m³(enough for 1 days use). The water distribution network coverage is 32.2km. Over 1800 water connections are already in place. On the average 30 new water connections are effected every month.

Sewage Collection: The sewage collection network is a total of 4 km sewers mainly serving the central business area. Also the District main Hospital is served. Total sewerage connections are 66.

Sewage Treatment & Disposal: Sewage treatment and disposal is done at two locations, both sewage stabilization ponds system, at Igamba and Nakavule to which the hospital is connected.

A well facilitated and motivated customer care team is in place to attend to customer needs . The customer care team also carries out the marketing of the corporation services.

To increase on the customer base to 3000 by December 2011. plans are underway to extend and intensify water services to: -

• Buseyi - 2.8 km of water mains and intensifications are planned to improve the water and sanitation problem in the area which is a division of Iganga Town ( Target Pop. 2,000 people)
• Iwawu - 2 Km outside town ( Target Pop. 1,000 people)
• Kigulu - 4.5 km outside town (Target Pop. 1,500 people)
• Bulubandi - 1.5 km outside town (Target Pop. 1,200 people)

National Water and Sewerage Corporation Plot 46 Main Street, Iganga..P.O.Box 94 Email: info@nwsc.co.ug Tel. No. 256-434-242158

The Water Supply network covers the whole of Tororo Municipality and Malaba Town at the border of Kenya and Uganda.

Several water mains have been extended to many peri-urban areas such as Mukujju 8 km along Mbale road, Tororo Cement Industries trading centre along Jinja road, Busia road, etc. While Sewerage network is limited to the business centre only.

The Area has a total piped water network coverage of 129km serving 3,574 water connections, while the sewerage network that covers 7km, has about 192 sewer connections.

• Population targeted - 45,938
• Population served - 75,000
• Percentage of population served with water - 78%
• Percentage of population served with sewerage - 8%

On average, 3,000m³ per day of water is treated and pumped to the 4,000m³ and 300m³ in Town & Malaba Town respectively to town reservoir. The installed capacity is being utilized.

Power outage regime of 15 days a month has greatly affected water production capacity.

Vision

Our vision is "to be one of the world's best water and sewerage services provider"

Mission

Our Mission is "to consistently provide excellent water and sewerage services in the Mbale supply area to the delight of our esteemed customers".

Mbale District Information

Mbale District is the second largest town in Eastern Uganda after Jinja. It is 256 km from Kampala. It is bordered by Western Kenya, Tororo, Pallisa, Kumi and the newly formed Districts of Sironko, Manafa and Bududa. It has a total land area of 1,600 square kilometers.

General Information

National Water and Sewerage Corporation (NWSC) is took over Mbale Town in 1987.Two Waterworks, Manafwa and Bunkoko Waterworks serve the Area, which though constructed in the 1960's and 1950's respectively, are maintained in pristine condition, thanks to the excellent housekeeping in the Corporation. River Manafwa is the main water source for Manafwa Plant while rivers Nabigyo and Nabuyonga serve the Bunkoko Plant.

Our total Water Production Plant Capacity is 12,000m³/day (12,000,000 Litres/day) and our actual daily production is 3,800m³/day (3,800,000 Litres/day). i.e. 40% utilization. To cater for interruption in supply, the area has storage facilities located at Bunkoko water works-10,000m³ (10 million litres), Kachonga-50m³ (50,000 litres),Nakaloke-24 m³ (24,000 litres), and kamonkoli-50m³ (50,000 litres)

The area has a booster station located at Nkoma, serving Nakaloke area. The sewerage service facilities include two sets of sewage lagoons (Doko and Namatala) as well as 30 kilometres of sewer mains. The Capacity of our Sewage Treatment Plant is 850m³/day (850,000 Liters/day). Our sewerage network coverage at present is 30kms.

The Mbale service area has a network of about 190km and a customer base of over 6,900 subscribers. While the total coverage of the water services is high, the sewerage network coverage is only limited to the areas of old settlement that includes the central business district, Industrial Area, Namakwekwe housing estates and the Indian quarters.

Total Population of The Service Area

The population of the service Area is 79,021 people and currently serves 52,154 people or 66% of the targeted population has access to NWSC water supply services and 26% sewerage. Currently, the Area serves Mbale Municipality, parts of Budaka district (Kamonkoli) and parts of Butaleja district (Kachonga -Nampologoma.

Elgon Water Partnership Team

We have a highly qualified and experienced team of 8 partners lead by Lead Partner and 47-seconded Staff.

Physical Address and Contact Information:
Plot 1-3 Works Road, Mbale
P.O.Box 2547 Mbale
Email: mbale@nwsc.co.ug
Tel. No. 0454433709/04544742
Fax: Fax: 045-4433709
KEY CONTACTS
Mr.Turyahurira Jackson Charles - Lead Partner/Area Manager
Tel (Mobile) 0717315361 (Office) 0454433709
Email: jackson.turyahurira@nwsc.co.ug

Mr. Charles Okuonzi-Senior Accounts Officer
Tel (Mobile) 0717315522 (Office) 0454433742
Email: charles.okuonzi@nwsc.co.ug

Mr. Ivan Kakooza-Senior Commercial Officer
Tel (Mobile) 0717315525 (Office) 0454433709
Email: ivan.kakooza@nwsc.co.ug

Mr. Nyanga Eric Obote-Senior Technical Officer
Tel (Mobile) 0717315362 (Office) 0454433709
Email: eric.nyanga@nwsc.co.ug

Mr. Kamugisha Stanley-Senior Human Resource Officer
Tel (Mobile) 0717315365 (Office) 0454433709
Email: stanley.kamugisha@nwsc.co.ug

Malaba water supply distribution network was extended in 2002. National Water & Sewerage Corporation management took over the operation and management in 2004.

The water supply network was connected from the trunk main distribution network in Tororo Municipality upto Malaba Town council.

Before NWSC Management there was a network of 9km but to date there is network expansion upto the length of 16 km covering the whole entire central business district.

The Area has a total pipe water network of 16 km serving 390 water connections. And there is no sewerage network coverage, thus poor sanitation situation in the town.

- Population targeted 14,100
- Population served 4200
- Percentage of population served with water 30%

Portable water is transported through 10km Dn 150mm pipe network upto the 300 m³ reservoir at Koitangiro Hill in Mabala T.C.

On average on 150 m³ of portable water is supplied to the reservoir this represent 50% utilisation of the existing storage reservoir consumption capacity. Water supply to the town is 24 hours.