NATIONAL WATER AND SEWERAGE CORPORATION
National Water and Sewerage Corporation
P. O. Box 7053
Plot 39 Jinja Road
Number of Employees: 1773 (June 2011)
Established in 1972, the mandate of the National Water and Sewerage Corporation (NWSC) as defined in the NWSC Act 2000, Cap 317, is to operate and provide water and sewerage services in areas entrusted to it on a sound, commercial and viable basis. Currently, the Corporation is responsible for the provision of water supply and sewerage services in 34 towns, spread all over the country, with a population of 2.4 million people. This represents 75% of the large urban centres.
VISION AND MISSION
The Vision of NWSC is “To be a Leading Water Utility in the World”.
The Corporate Mission is “To provide efficient and cost effective Water and Sewerage Services applying innovative managerial solutions to the delight of our Customers”
Over the last ten years, the NWSC has undergone tremendous structural, operational and financial improvements. The achievements have been realised through a combination of long term planning strategies which were translated by the NWSC management into a series of increasingly ambitious and challenging tactical strategies at the lower level. These included the devolution of power through internal performance contracts with each of its operating areas. This effectively devolved NWSC operations into separate business units, each responsible for operational improvements. The Corporation has emphasized improved customer care as one of the vanguards of its improved performance and image.
During the financial year 2010/11, the Corporation registered a total turnover of Ushs 131.4 billion, an increase of 18% compared to the previous year’s turnover of 111.1 billion. The improved financial performance can be attributed to the Corporations conscious effort to expand service coverage (including the urban poor), improve efficiency of supply, and improve billing performance. Underlying this has been the customer care improvements, Information Technology improvements.
Todate, contrary to the misgivings of public enterprises, the NWSC stands out as a model utility in the African region because of its exemplary exploits and achievements. The Corporation produces about 77.7 million cubic meters of water per annum, supplying 75% of its targeted population, and operates with a staff productivity ratio of 6 staff per 1000 connections, and a customer base of about 272,406 accounts, which has grown from a paltry number of 50,000 ten years ago. Furthermore, the Corporation has been able to plough back its surplus into network expansion, minor capital investments and rehabilitation.