Our Profile

Company overview

The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda.

The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. 

The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis

OUR COMMITMENTS
1. 100% service coverage – We will reach everyone with clean safe water within a radius of 200 meters in all the towns and urban centers entrusted to us. We are currently at 78.6% service coverage. We are committed to reaching the milestone of 100%.

1. 100% service coverage – We will reach everyone with clean safe water within a radius of 200 meters in all the towns and urban centers entrusted to us. We are currently at 78.6% service coverage. We are committed to reaching the milestone of 100%.

2. Geographical expansion - We will expand and reach every corner of the country. We are currently in 253 towns, up from 27 towns in June 2013.

3. Innovative Managerial Solutions – We will innovate and manage our business prudently on a sound, commercial and viable basis to the delight of our Customers. In all this we shall be guided by our service delivery model and plough back surpluses to expand the network and serve our customers better.

4. Deeper Stakeholder engagement – Our commitment to serve our people is total. We work with our customers and local communities through the NWSC Water Community Communications Clubs (WACOCO). We also publicly account to them through the Water Baraza’s where we share with them what we have done and what we plan to do every six months. School Water and Sanitation Clubs (SWAS) are our latest frontier in engaging young school going children.

5. Infrastructure Service Delivery Plans - We will expand our service delivery network. We currently extend over 1400Kms of piped water per annum, a phenomenal improvement as compared to the 80kms per annum before 2013.

6. Our People – Creative and innovative staff – Our people are our biggest asset. We are fully committed to a workforce that is productive, creative, engaged and delivers service delivery solutions to our customers.

7. Our Customer. The Customer is the reason we exist. We do everything to the delight of our customer.

8. Quality Statement - NWSC is committed to providing water of good quality. Water Quality is at the heart of what we do as evidenced by our Quality Statement 2012 – 2015:
“National Water and Sewerage Corporation is Committed and Shall Endeavour to Provide Quality Water and Sewerage Services to Her Esteemed Customers in Collaboration with Other Stakeholders in An Efficient and Cost-Effective Manner, Ensuring Utmost Customer Delight and Continuous Service Improvement in An Environmentally Friendly Manner”.

9. Water Supply Reliability - As we expand to cover more towns and extend the piped water network, we are committed to water service reliability. We will move from the current 10hrs of water supply to 18hrs per day by 2018.

10. Big Projects - We will close the water supply gaps and move ahead of the demand curve by implementing large infrastructure service delivery projects. We are expanding the capacity of Ggaba water works to deliver an additional 50 million liters of water per day to the Kampala Water Supply Area. We are also building the largest sewerage treatment plant in East and Central Africa in Bugolobi. We shall build a 240 million liter capacity water treatment plant to the east of Kampala and undertaking other large projects in Arua, Mbale, Gulu and Mbarara.
NWSC is committed to water for all for a delighted customer by a delighted workforce.

Our Vision

To be the leading customer Service Oriented utility in the world



Our Mission

To sustainably and equitably provide cost effective quality water and sewerage services to the delight of all stakeholders while conserving the environment

Our Core values

Professionalism , Reliability, Integrity, Innovation, Team work, Excellence
Result Oriented

Quick Information

Our Organisation
ORGANISATION
The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis.
Our Quality Policy
Operational Coverage
Financial Performance
Performance Improvement Plans
5 Year Strategic Direction

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