1. Where do I pay my water bills from?
You can pay your water bills from any of our available E-water payment options. These include; a) All partnering banks (Payments at the bank can be paid over the counter, via cheque and through Direct Debit). b) Via mobile money using any of the following mobile networks (MTN, Warid, Airtel, UTL). c) Through EzeeMoney payment and PayWay platforms.
2. What do I need in order to pay my water bill using the E-water payment options?
You only need to have a copy of your bill in order to help you get the correct customer reference number
3. Do I need to be a bank customer in order to pay my water bills at the bank?
No you do not need to be a bank customer in order to pay your water bill from any of the partnering banks
4. How will my payment be acknowledged by NWSC when I pay at the bank?
The bank issues you with a receipt and follows up with an SMS, which is sufficient evidence that you have made payments in settlement of your water bill
5. Do I incur any costs for making payments with the bank and mobile money?
There are no charges levied on the customer for making water bill payments at the bank. However, standard mobile money and EzeeMoney charges as stipulated by the different service providers are levied for making bill payments
6. Why is my last payment not reflected on my bill?
This depends on the time you paid and when the billing was done. Money paid during or after billing is always correctly posted to your water account but will not be reflected on the current month’s bill
7. How do you become a NWSC customer?
Fill a new connection form online or from any of our offices- submit it with the following attachments • Proof of ownership of the property. • A passport size photograph. • A letter from the LC. • Photocopy of the National ID (for nationals) or passport for foreigners. A survey is done to ascertain the distance and connection materials needed to effect the connection. A customer is issued with the payment advice slips for both connection and deposit. Upon payment in the bank, the customer is due for connection and is created in the billing system after the water connection.

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