We at National Water and Sewerage Corporation strive to exceed our customers’ expectations. NWSC is committed to putting a smile on every customer’s face through our customer centred approach to customers and above average service. To ensure this, we have embarked on a number operations meant to give the customer value for money which include enhanced collaboration with stakeholders, enhanced corporate social responsibility, addition of more avenues to get in touch with us, water clubs and forums.
As a national utility company committed to above par service, our goal is to increase customer satisfaction index(proportion of customers satisfied with NWSC services) from the current level of 86% to at least 95% and ultimately have a fully satisfied and happy customer base. We are here because of our customers so get in touch and talk to us through our toll free numbers, 0800 100 997/0800 200 977/ 0800 300 997, our Facebook page www.facebook.com/waterug or twitter @nwscug.