NATIONAL WATER & SEWERAGE CORPORATION E- SERVICES PRIVACY POLICY

National Water and Sewerage Corporation built the NWSC MOBILE application (app) as a Free app. This Service is provided by National Water and Sewerage Corporation at no cost and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection channels and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at NWSC unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our e-Services, we may require you to provide us with certain personally identifiable information, including but not limited to Customer reference, first name, last name, contact, email address, username, password. The information that we request will be retained by us and used as described in this privacy policy.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To assist us in analysing how our Service is used,
  • To check security measures.

We want to inform users of this Service that these third parties have access to your Personal Information you provided. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means to protect it.

Links to Other Sites

This Service may contain links to other sites (payment platforms such as mobile telecoms platforms, banking institutions etc.) If you click on a third-party link, you will be directed to the linked site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Prepared by:                                                                     Approved by:

 

……………………………                                                            ………………………..

Edith Kateete                                                                   Dr.Eng Silver Mugisha

Corporation Secretary                                                   Managing Director

 

E- SERVICES Terms & Conditions

By downloading or using the NWSC mobile application (app), these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the application. You’re not allowed to copy, or modify the app, any part of the mobile application, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the application, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to National Water and Sewerage Corporation.

National Water and Sewerage Corporation is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason.

The NWSC MOBILE app processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the NWSC MOBILE app won’t work properly or at all.

You should be aware that there are certain things that National Water and Sewerage Corporation will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but National Water and Sewerage Corporation cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, National Water and Sewerage Corporation cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, National Water and Sewerage Corporation cannot accept responsibility

With respect to National Water and Sewerage Corporation’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. National Water and Sewerage Corporation accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. National Water and Sewerage Corporation does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device.

However, we promise to always notify you on any applications updates when available. We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.  This email address is being protected from spambots. You need JavaScript enabled to view it.

Prepared by:                                                                     Approved by:

 

……………………………                                                            ………………………..

Edith Kateete                                                                   Dr.Eng Silver Mugisha

Corporation Secretary                                                   Managing Director