NWSC Customer Charter 

Vision:
To be the leading customer centred water utility in the World

Mission:
To sustainably and equitably provide cost effective quality water and sewerage services to the delight of all stakeholders while conserving the environment.

Our Core values
Proffesionalism 
Reliability

Integrity
Innovation
Team work
Excellence
Result Oreinetedvide efficient and cost effective Water and Sewerage Services, applying innovative Managerial Solutions to the satisfaction of our customers

Goals:

Plan for viable infrastructure development to ensure return on investment.

Provide affordable clean water & sewage services to enhance public health & environmental protection.

Provide customer care training to better serve our customers.

Develop urban water industry and sewerage services through research and development and dissemination of information.

View full Customer Charter here