How it is done;
A customer presents his/her bill or customer reference number to the teller and upon payment. After this, he/she receives a receipt and an instant SMS on his/her phone confirming the transaction from both the bank and National Water. The customers' account is then credited within 24 hours.
In the case of Mobile money services, a customer opens the bill payment page, types in the customer reference number and an instant message is received from both the mobile network and NWSC. This simply means a NWSC official is able to check with our system and know that a certain customer has paid through the bank.
In cases where by this message does not come through, a client should contact NWSC and compel immediate action.

Where to Pay

Customers have a variety of options with which to pay their water bills thus; all one has to do is choose what option is most suitable and convenient. Customers can now pay bills at whatever time of the day especially with the option of Mobile Money services. You can use M-sente, MTN mobile money, Orange money, Ezee money, Airtel money and PayWay.

With payment points spread widely across all customer locations, customers can easily make payments whenever, wherever. Please note that payments are nolonger accepted at National Water cash offices. 

You can also pay at any of our partnering banks. These include Bank of Baroda, Bank of Africa, Barclays Bank, Cairo Bank, Centenary Bank, Citi-BankDFCU Bank, Diamond Trust, Eco Bank, Equity Bank, FIna Bank, Finance Trust Bank, KCB, Orient Bank, Post Bank, Stanbic Bank, Standard Chartered Bank, Tropical bank and UBA.

However, branch offices remain open for other water related issues like customer complaints, reconnections, reporting leaks, bursts, no water cases, etc. Module