The water quality Management department (WQMD) falls under the Business and Scientific Services Directorate (DBSS). It has a key obligation to monitor all (NWSC) water production processes up to the final consumer to ensure that the quality of water supplied to our customers conforms to the National standards for drinking water quality. The department also monitors the effluent of all NWSC waste water treatment plants and stabilisation ponds to ensure that they comply with the National discharge standards, hence ensuring environmental protection. Read More...

Getting water and sewerage connections at the right time and way is paramount for all household and non-house hold establishments, something that NWSC understands.
That is why, whether one is constructing a new development or replacing an existing water supply, our engineering team is available and ready to guide one through and help one set up the connections, for our aspiration is to ensure excellent service in terms of water and sewerage management.

Customers have a variety of options with which to pay their water bills thus; all one has to do is choose what option is most suitable and convenient. Customers can now pay bills at whatever time of the day especially with the option of Mobile Money services. You can use M-sente, MTN mobile money, Orange money, Ezee money, Airtel money and PayWay.

With payment points spread widely across all customer locations, customers can easily make payments whenever, wherever. Please note that payments are nolonger accepted at National Water cash offices. 

You can also pay at any of our partnering banks. These include Bank of Baroda, Bank of Africa, Barclays Bank, Cairo Bank, Centenary Bank, Citi-Bank, DFCU Bank, Diamond Trust, Eco Bank, Equity Bank, FIna Bank, Finance Trust Bank, KCB, Orient Bank, Post Bank, Stanbic Bank, Standard Chartered Bank, Tropical bank and UBA.

However, branch offices remain open for other water related issues like customer complaints, reconnections, reporting leaks, bursts, no water cases, etc.

At NWSC, we are aware that different customers have different needs and are bound to use our water and services differently. We therefore offer a range of tariffs made-to-order to each customer's activity, be it commercial, institutional or domestic.
Being able to know and select the right tariff is paramount in order for one to obtain the right and best value from our water and sewerage services.

Our tariffs comprise of;

Public standpipe: This tariff is applicable to individuals who strictly sell water to the community or rather the public.

Domestic: This tariff is a fixed annual charge which applies to residential properties and blocks thus basically homes.

Commercial: In the case of properties being used for commercial purposes such as student hostels, supermarkets, arcades, malls and also applicable in cases of construction, be it a home.

Institution: This tariff complements institutions like hospitals, schools and Government establishment.

NWSC Water and Sewerage rates are subject to annual indexation effective 1st July of every year, to protect it against the domestic Price Index, exchange rate, foreign price Index and electricity tariff (Energy charges). 

Every time a toilet is flushed, no one really cares where it ends up but if left untended to, that flush could lead to serious health issues. That is where NWSC’s Sewerage Services Department (SSD) comes in. The Sewerage Services Department under Kampala Water (KW) is responsible for operation and maintenance of the sewerage network, treatment plants as well as making new sewer connections and/or extensions in Kampala.
The SSD currently operates two Sewage Treatment Plants (STP) in Bugolobi and Lubigi; the former being a conventional treatment plant while the latter is based on Waste Stabilization Ponds (WSP). Read More...