About The Corporation
Serving Since 1972
The Corporation has 995,071 water connections, 30,301 sewer connections and 31,007 public stand posts, serving approximately 21 million people.
National Water and Sewerage Corporation (NWSC) is a Public Corporation wholly owned by the Government of Uganda, having been established by Decree No. 34 of 1972. The Corporation’s legal position was strengthened by the NWSC Statute No.7 of 1995, which was later incorporated into the NWSC Act of 2000 (Cap 317). Under the new legal framework, the powers and structure of NWSC were revised to enable the Corporation operate on a sound commercial and financially viable basis.
The principal business of the Corporation as defined in the NWSC Act 2000, Cap.317 Laws of Uganda section 5(1), is to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and financially viable basis.
The Corporation presently provides services in 282 towns across 96 districts nationwide. For operational efficiency and improved customer access, these towns have been consolidated into 72 Administrative Areas, under five regions with a total of 150 branches countrywide. The regional branch distribution is as follows: Kampala Service Area – 29 branches; Central Region – 39 branches; Northern Region – 15 branches; Eastern Region – 22 branches; and Western & South Western Region – 45 branches.
Geographical Coverage:
NWSC'S MANDATE
Provide water and sewerage services in Urban Areas on commercial and financially viable basis.
The Leading Customer Service Oriented Utility in the World.
To sustainably and equitably provide cost effective, quality water and sewerage services to the delight of all stakeholders, while conserving the environment and enhancing stakeholder trust.
- Professionalism : We focus on developing staff competence, efficiency and effectiveness.
- Innovation: We continuously develop and apply creative solutions towards improved service delivery.
- Integrity: We embrace honesty, fairness and openness in everything we do.
- Excellence: We look for and promote proficiency in all aspects of service delivery.
- Team Work: We invest our time and efforts in developing team spirit to achieve our common goal.
- Result Oriented: We strongly believe in effectiveness and efficiency in service delivery.
- Reliability: We emphasize consistency and timeliness in all aspects of our business.
Our Customers
Our Products
The core business of the Corporation is the provision of water and sewerage services in urban centers in Uganda.
Water Services
NWSC extracts raw water from various sources (ground and surface water), treats it and distributes to our esteemed customers. This is effected through a network of production plants (71 WTPs), transmission and distribution mains (22,721 Km), boosters and reservoirs.
It is our mandate to supply clean and potable water to our customers. It is in this regard that the water is treated to ensure it is safe for human consumption in compliance with National and International Standards.
Our operations include expansion and maintenance of our water pipe network up to the water meter on the Customer’s property, pressure and leakage management across our network, water conservation andminimizing pipe failures.
Sewerage Services
We operate centralized sewerage systems of collecting, treating and discharging effluent in 17 out of the 276 towns. These include; Kampala, Jinja, Entebbe, Masaka, Iganga, Tororo, Mbale, Soroti, Lira, Gulu, Arua, Mbarara, FortPortal, Hoima, Masindi, Kabale, and Kisoro.
We also operates faecal sludge treatment facilities in Buwama, Bukakata, Ntungamo, Mayuge and Kampala (Lubigi and Bugolobi).
NWSC ensures that the quality of wastewater effluent discharged into the environment meets the National Standards and for posterity.
The sewerage service coverage is still low due to the limited pipe network coverage (764Km). The Corporation is developing the Sanitation Investment Plan (SIP), which will increase access to sanitation in all our Areas of operation.
EXTERNAL SERVICES
We have also developed capacity to provide consultancy/ advisory services (External Services) to other utilities across the region and other parts of the world. These services include: laboratory services, GIS surveying & mapping, ICT services, billing & customer care, vocational training, capacity development and international conference facilities.
TARIFF GUIDE
NWSC has a well-defined tariff structure, approved by the Minister of Water and Environment. The tariff is adjusted periodically based on changes in the macro-economic parameters that affect the cost of inputs.
NWSC MAKES GIANT STRIDES IN SERVICE DELIVERY
Operating in 7 towns
Serving less than 500,000 people
Coverage 20%
750 Km Water Network
26,000 Connections
Asset Base – USD 12.6 million
Operating in 282 towns
Serving 21,000,000 people
Coverage 80%
23,706 Km Water Network
995,071 Connections
Asset Base – USD 1.015 billion
Customer Satisfaction Index (CSI) – 80%
Operating in 350 towns
Serving 25,000,000 people
Coverage 95%
25,063 Km Water Network
1,200,000 Connections
Customer Satisfaction Index – 80%
Revenue – USD 1.57 billion