About The Corporation
Serving Since 1972
National Water and Sewerage Corporation (NWSC) is a Public Corporation wholly owned by the Government of Uganda. The Corporation was established by Decree No. 34 of 1972, and its legal position was strengthened by the NWSC Statute No. 7 of 1995, which was later incorporated into the NWSC Act, Cap. 204, Laws of Uganda. Under this legal framework, NWSC’s mandate and structure were revised to enable the Corporation to operate and provide water and sewerage services in areas entrusted to it on a sound commercial and financially viable basis.
Our Products & Services
The core business of the Corporation is the provision of water and sewerage services in urban centers in Uganda.
Water Services
We extract raw water from various water sources including; Lakes, Rivers, Streams, Swamps, Springs and Production Wells. Our water is appropriately treated using various treatment processes to comply with the WHO Quality Standards before it is distributed to our customers. We produce 507 million liters of water daily.
Sewerage Services
The Corporation collects wastewater from its customers and ensures that it is treated before discharging it, into the environment. It operates centralized and decentralized sewerage systems in 18 towns, and Faecal Sludge Treatment Facilities in 7 towns. The Corporation treats approximately 40 million liters of wastewater daily. The Collection of faecal sludge from private and public properties is mainly undertaken by the private sector in collaboration with NWSC.
Consultancy Services
We provide consultancy and advisory services to other Utilities in Africa, and other parts of the World. These services include technical assistance, capacity development, and provision of conferencing and training facilities at the NWSC International Resource Centre (IREC) and Western and South Western Resource Centre (WESREC).
Geographical Coverage:
NWSC AT A GLANCE
The National Water and Sewerage Corporation (NWSC) continues to strengthen its position as one of Africa’s leading water utilities, delivering safe and reliable water and sanitation services to approximately 21 million people across 287 urban centres in Uganda. The Corporation serves customers through 1,055,179 water connections and 31,403 sewer connections, supported by an asset base valued at UGX 5.04 trillion. During the reporting period, NWSC recorded a turnover of UGX 649 billion, while maintaining a Customer Satisfaction Index of 80% and a Staff Engagement Index of 78%, reflecting its commitment to service excellence and employee engagement. The Corporation also continues to prioritize operational efficiency, with Non-Revenue Water (NRW) at 34%, as it pursues ongoing investments and innovations aimed at improving service delivery and expanding access to clean water and sanitation nationwide.
OUR HISTORY
Geographical Coverage 1972 - 2026
287 Urban Centers
1,055,179 Water Connections
11 Urban Centers
54,367 Water Connections
1,000,000 People
3 Urban Centers
200,000 People
NWSC'S MANDATE
Provide water and sewerage services in Urban Areas on commercial and financially viable basis.
“Water for All; for Health and Prosperity.”
“To provide reliable, safe, and sustainable water and sewerage services for all while empowering lives, protecting the environment, and building a healthier future generation.”
- Professionalism : We focus on developing staff competence, efficiency and effectiveness.
- Team Work: We invest our time and efforts in developing team spirit to achieve our common goals.
- Innovation: We continuously develop and apply creative solutions towards improved service delivery.
- Result Oriented: We strongly believe in effectiveness and efficiency in service delivery.
- Integrity: We embrace honesty, fairness and openness in everything we do.
- Excellence: We look for and promote proficiency in all aspects of service delivery.
- Reliability: We emphasize consistency and timeliness in all aspects of our business.
- Strategic Goal:
- “Reliable, safe and sustainable water and sewerage services that exceed customer expectations.”
- Strategic Objectives:
- To sustainably rehabilitate, upgrade and develop water and sanitation infrastructure to enhance access, reliability and quality of services.
- To enhance environmental protection and compliance with national quality standards through implementation of sustainable water supply and wastewater management practices.
- Strengthen institutional capacity to consistently and efficiently deliver the NWSC mandate and respond to emergencies and disruptions.
- To enhance business growth, customer satisfaction, stakeholder and community engagement through adaptive, responsive and quality service.
- To ensure financial viability and sustainability of the Corporation through effective utilization of the financial resources to provide satisfactory and equitable water and sanitation services.
- Customer Base:
- Increase water connections from 1,004,197 to 1,294,197.
- Population Served:
- Increase population served from 20 million to 26 million people.
- Non Revenue Water:
- Reduce Non Revenue Water from 34% to 28%.
- Staff Engagement Index:
- Maintain a minimum Staff Engagement Index of 80%.
- Customer Satisfaction Index:
- Maintain a minimum Customer Satisfaction Index of 80%.
- Annual Turnover:
- Increase Annual Turnover from UGX.649 billion to UGX.768 billion.
- Asset Base:
- Increase Total Asset Base from UGX.4.8 trillion to UGX.6.8 trillion.