ABOUT US
Serving Since 1972
NWSC was formed by Decree No. 34 in 1972 to serve the urban areas of Kampala, Entebbe, and Jinja. In 1995, NWSC was re-organized under the NWSC Statute. The company was given more authority and autonomy and the mandate to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and viable basis. As of October 2016, the following cities and towns receive services from NWSC
The company, as of July 2018, was in the final stages of construction of its new headquarters building at 3 Nakasero Road, on Nakasero Hill, opposite Rwenzori House. The new headquarters building was commissioned by Ruhakana Rugunda, the Prime Minister of Uganda, in July 2018
The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis
VISION
To be the leading customer Service Oriented utility in the world.
MISION
To sustainably and equitably provide cost effective quality water and sewerage services to the delight of all stakeholders while conserving the environment.
VALUES
- Professionalism
- Reliability
- Integrity
- Innovation
- Team Work
- Excellence
- Result Oriented
About The Corporation
Serving Since 1972
NWSC was formed by Decree No. 34 in 1972 to serve the urban areas of Kampala, Entebbe, and Jinja. In 1995, NWSC was re-organized under the NWSC Statute.
The company was given more authority and autonomy and the mandate to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and viable basis. As of June 2023, the following cities and towns receive services from NWSC:
The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe.
These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation to operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis.
“A Customer is the reason we exist”
Is our slogan. We have therefore put in place a mechanism through which we can engage with customers. We take customer feedback seriously and endeavor to offer timely solutions to their concerns. Out of the 185,166 complaints registered in the FY 2021/22; 99% (183,296) were addressed.
The Leading Customer Service Oriented Utility in the World
To sustainably and equitably provide cost effective, quality water and sewerage services while conserving the environment and enhancing stakeholder trust.
- Professionalism
- Reliability
- Integrity
- Innovation
- Team Work
- Excellence
- Excellence
Our Customers
The Corporation served more than 887,073 water and Sewerage customers during the reporting period, of which approximately 28,000 are pro-poor or Public Stand Posts (PSPs), whose tariff is subsidized.
The principal business as defined in the NWSC Act of 2000 is to operate and provide water and sewerage services in areas entrusted to it on a sound commercial and financially viable basis. NWSC operations have expanded in the 50 years from 3 Towns of Kampala, Jinja and Entebbe in 1972 to 262 towns as at end of June 2022, across the country.
Our Products & Services
Water
NWSC extracts raw water from various water sources including; lakes, rivers, streams, swamps and deep wells. Our water is treated using various treatment processes to comply with the WHO Quality Standards before it is distributed to our customers.
Sewerage
The Corporation collects wastewater from its consumers, and ensures that it is treated before being discharged into the environment. Sewerage services include wastewater collection systems that involves a network of pipes, pumping stations, and appurtenances that convey sewage from its points of origin to a point of treatment and disposal.
CONSULTANCY SERVICES
NWSC provides consultancy and advisory services to other Utilities. These services include; laboratory analyses, GIS surveying & mapping, ICT services, billing & customer care, vocational training, capacity development and international conference facilities. We offer our services to Utilities and Entities in Uganda, and other parts of the World.
NWSC MAKES GIANT STRIDES IN SERVICE DELIVERY
Operating in 5 towns
Serving 500 people
Coverage 18%
Network 300km
Connections 20,000
Operating in 273 towns
Serving 18,000,000 people
Coverage 85%
Network 22,000km
Connections 874,000
Assets under management: UGX4,100Billion
Customer satisfaction index at 86%
Operating in 350 towns
Serving 28,000,000 people
Coverage 95%
Network 32,000km
Assets under management: UGX 6,600Billion