National Water & Sewerage Corporation

About The Corporation

Serving Since 1972

The Corporation has 995,071 water connections, 30,301 sewer connections and 31,007 public stand posts, serving approximately 21 million people.

1990 COVERAGE
20%
2024 COVERAGE
80%
Customer Satisfaction Index 2024
80%
2029 Coverage Projections
95%
Operating Towns
0
PEOPLE SERVED
0

National Water and Sewerage Corporation (NWSC) is a Public Corporation wholly owned by the Government of Uganda, having been established by Decree No. 34 of 1972. The Corporation’s legal position was strengthened by the NWSC Statute No.7 of 1995, which was later incorporated into the NWSC Act of 2000 (Cap 317). Under the new legal framework, the powers and structure of NWSC were revised to enable the Corporation operate on a sound commercial and financially viable basis.

The principal business of the Corporation as defined in the NWSC Act 2000, Cap.317 Laws of Uganda section 5(1), is to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and financially viable basis.

The Corporation presently provides services in 282 towns across 96 districts nationwide. For operational efficiency and improved customer access, these towns have been consolidated into 72 Administrative Areas, under five regions with a total of 150 branches countrywide. The regional branch distribution is as follows: Kampala Service Area – 29 branches; Central Region – 39 branches; Northern Region – 15 branches; Eastern Region – 22 branches; and Western & South Western Region – 45 branches.

Geographical Coverage:

The Corporation presently provides services in 282 towns across 96 districts nationwide. For operational efficiency and improved customer access, these towns have been consolidated into 72 Administrative Areas, under five regions with a total of 150 branches countrywide. The regional branch distribution is as follows: Kampala Service Area – 29 branches; Central Region – 39 branches; Northern Region – 15 branches; Eastern Region – 22 branches; and Western & South Western Region – 45 branches.
TOWNS IN 2025
0
TOWNS IN 2024
0
TOWNS IN 2023
0

NWSC'S MANDATE

Provide water and sewerage services in Urban Areas on commercial and financially viable basis.

Vision

The Leading Customer Service Oriented Utility in the World.

Mission

To sustainably and equitably provide cost effective, quality water and sewerage services to the delight of all stakeholders, while conserving the environment and enhancing stakeholder trust.

Core Values

Our Customers

The Corporation has 995,071 water connections, 30,301 sewer connections and 31,007 public stand posts, serving approximately 21 million people.

Our Products

The core business of the Corporation is the provision of water and sewerage services in urban centers in Uganda.

Water Services

NWSC extracts raw water from various sources (ground and surface water), treats it and distributes to our esteemed customers. This is effected through a network of production plants (71 WTPs), transmission and distribution mains (22,721 Km), boosters and reservoirs. 

It is our mandate to supply clean and potable water to our customers. It is in this regard that the water is treated to ensure it is safe for human consumption in compliance with National and International Standards.

Our operations include expansion and maintenance of our water pipe network up to the water meter on the Customer’s property, pressure and leakage management across our network, water conservation andminimizing pipe failures. 

Sewerage Services

We operate centralized sewerage systems of collecting, treating and discharging effluent in 17 out of the 276 towns. These include; Kampala, Jinja, Entebbe, Masaka, Iganga, Tororo, Mbale, Soroti, Lira, Gulu, Arua, Mbarara, FortPortal, Hoima, Masindi, Kabale, and Kisoro.

We also operates faecal sludge treatment facilities in Buwama, Bukakata, Ntungamo, Mayuge and Kampala (Lubigi and Bugolobi).

NWSC ensures that the quality of wastewater effluent discharged into the environment meets the National Standards and for posterity.

The sewerage service coverage is still low due to the limited pipe network coverage (764Km). The Corporation is developing the Sanitation Investment Plan (SIP), which will increase access to sanitation in all our Areas of operation.

EXTERNAL SERVICES​

We have also developed capacity to provide consultancy/ advisory services (External Services) to other utilities across the region and other parts of the world. These services include: laboratory services, GIS surveying & mapping, ICT services, billing & customer care, vocational training, capacity development and international conference facilities.

TARIFF GUIDE

NWSC has a well-defined tariff structure, approved by the Minister of Water and Environment. The tariff is adjusted periodically based on changes in the macro-economic parameters that affect the cost of inputs.

NWSC MAKES GIANT STRIDES IN SERVICE DELIVERY

1972

Operating in 7 towns

Serving less than 500,000 people

Coverage 20%

750 Km Water Network

26,000 Connections

Asset Base – USD 12.6 million

1990

Operating in 282 towns

Serving 21,000,000 people

Coverage 80%

23,706 Km Water Network

995,071 Connections

Asset Base – USD 1.015 billion

Customer Satisfaction Index (CSI) – 80%

Projections
1990

Operating in 350 towns

Serving 25,000,000 people

Coverage 95%

25,063 Km Water Network

1,200,000 Connections

Customer Satisfaction Index – 80%

Revenue – USD 1.57 billion