Our Profile

Company overview

Established in 1972 under the decree NO.34, National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe but now brags of coverage in two hundred fifty-six (256) towns.

As an expert in water and waste water management for 48 years, NWSC harnesses all its capacity for innovation to work for the efficient and sustainable management of resources as the corporation continuously and sustainably serves its customers.

With water holding the highest probability of being the next big crisis to hit the world, NWSC is committed to the nifty and defensible management of water resources, the treatment and recovery of waste water and, to supporting its customers in their response to both the old and new environmental issues that may arise.

OUR COMMITMENTS
1. 100% service coverage – We will reach everyone with clean safe water within a radius of 200 meters in all the towns and urban centers entrusted to us. We are currently at 78.6% service coverage. We are committed to reaching the milestone of 100%.

1.100% service coverage – We will reach everyone with clean safe water within a radius of 200 meters in all the towns and urban centres entrusted to us. Our coverage currently stands at 84% within the municipality boundaries, 54% outside the municipality boundaries and, 74% within and outside the municipality boundaries (overall). NWSC is committed to reaching the milestone of 100%.

2. Geographical expansion - We will expand and reach every corner of the country. We are currently in 256 towns, up from 27 towns in June 2013.

3. Innovative Managerial Solutions – We will innovate and manage our business prudently on a sound, commercial and viable basis to the delight of our Customers. In all this we shall be guided by our service delivery model and plough back surpluses to expand the network and serve our customers better.

4. Deeper Stakeholder engagement – Our commitment to serve our people is total. We work with our customers and local communities through the NWSC Water Community Sensitisation Program (WACOSE). We also publicly account to them through the Water Baraza’s where we share with them what we have done and what we plan to do every six months. The School Water and Sanitation Clubs (SWAS) are another frontier in engaging young school going children.

5. Infrastructure Service Delivery Plans (ISDPs)- We will expand our service delivery network. The Corporation implements a number of Water Supply Improvement Plans in the Areas (quick-wins) aimed at boosting water production and improving water supply reliability. These included among others; installation of water pumps, drilling of boreholes, and laying of transmission lines. Specifically, the Corporation laid 2,021 Km in the FY 2017/18 and 2,727 Km in the FY 2018/19.

6. Our People – Creative and innovative staff – Our people are our biggest asset. We are fully committed to a workforce that is productive, creative, engaged and delivers service delivery solutions to our customers.

7. Our Customer. The Customer is the reason we exist. We do everything to the delight of our customer.

8. Quality Statement - NWSC is committed to providing water of good quality. Water Quality is at the heart of what we do as evidenced by our Quality Statement:


“National Water and Sewerage Corporation is Committed and Shall Endeavour to Provide Quality Water and Sewerage Services to Her Esteemed Customers in Collaboration with Other Stakeholders in an Efficient and Cost-Effective Manner, Ensuring Utmost Customer Delight and Continuous Service Improvement in an Environmentally Friendly Manner”.

9. 
Water Supply Reliability - As we expand to cover more towns and extend the piped water network, we are committed to water service reliability. We have moved from 10hrs of water supply to 18hrs per day.

10. Big Projects - We will close the water supply gaps and move ahead of the demand curve by implementing large infrastructure service delivery projects. We expanded the capacity of Ggaba water works to deliver an additional 50 million liters of water per day to the Kampala Water Supply Area.

We are also building the largest sewerage treatment plant in East and Central Africa in Bugolobi and 72% into Laying of the Katosi - Kampala Transmission Mains and Constructing the Katosi Drinking Water Treatment Plant (Overall progress of the plant works is 40%).

The Arua project stands at 90% completion, Manafwa is complete, Gulu, Mbarara, Kapchorwa Water Supply Project (Overall progress at 80%), FortPortal Water Production Improvements (Overall progress at 60%), Integrated Water Management and Development Project implemented jointly with the MWE in the Areas of Mbale, Gulu – Karuma and Adjumani (Evaluation report submitted to development partners)


NWSC is committed to water for all for a delighted customer by a delighted workforce.

Our Vision

To be the leading customer Service Oriented utility in the world



Our Mission

To sustainably and equitably provide cost effective quality water and sewerage services to the delight of all stakeholders while conserving the environment

Our Core values

Professionalism , Reliability, Integrity, Innovation, Team work, Excellence
Result Oriented

Quick Information

Our Organisation
ORGANISATION
The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis.
Our Quality Policy
Operational Coverage
Financial Performance
Performance Improvement Plans
5 Year Strategic Direction

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