Our Vision, Mission & Values


The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis. 


We are committed and shall endeavor to provide Quality Water and Sewerage Services to our esteemed customers in collaboration with other stakeholders in an efficient and cost effective manner, ensuring utmost customer delight

and continuous service improvement in an environmentally friendly manner.


Currently looming over 258 towns, National Water and Sewerage Corporation records 90% Customer Satisfaction with the help of a committed and delighted workforce. The corporation stands out as a model utility in the African region because of its exemplary achievements, with water service coverage estimated at 84.0% as of the FY 2019/2020, an improvement from 83.7% in the FY 2018/2019. In  2019/2020, the corporation extended 2,135kms of water mains, 2,727kms of water mains extensions in 2018/19 , from 51 water treatment facilities and is distributed through 19,974kms of pipe network.  NWSC has increased the number of new connections (People served), from 28,068 new connections in 2013/14, to 768,975 in 2019/20 . 


The Corporation's turnover has improved overtime and stands at Ushs 388 billion per annum from 184.5 billion in 2013/14 to 321 billion in 2016/17, an improvement of 20.9 per cent annual turnover and capacity to extend services to more people.” Savings for re-investment in Capital Projects increased from 31 billion in 2013/14 to 71 billion in 2016/17, 92 billion in 2017/18. This is an increment of 29.6 per cent. The total assets of NWSC have increased from 650 billion in 2013/14 to 1,409 billion in 2016/17, 1,746 billion in 2017/18 which is an improvement of 23.9 per cent. As a result of improvements in financial performance, the Corporation has been able sustain a corporate surplus after depreciation over the last ten years and this has enabled the replacement and expansion of the production facilities, network extensions and intensifications, installation of new connections, and fund minor capital investments and meet all the co-funding obligations for major capital investments using internally generated funds. In order to ensure billing accuracy, all new accounts are effectively metered, and currently, the Corporation has rolled out pre-paid meters as a means of enhancing efficiency of billing at Government Institutions.


In line with our long term strategic policies enshrined in our 5-Year Strategic Direction 2016-2021, Corporate Plan 2015-2018 & performance contracts with the Government of Uganda 2015-2018, the corporation is implementing a number of Performance Improvement Plans aimed at improving water & sewerage service delivery to all its areas of operations. The corporate plan is a guide for continued improvement in the provision of water and sewer services & was formulated adopting some aspects of the Balanced Score Card framework with the overall theme of continuous improvement for sustainable & equitable service delivery. The plan is espoused by four Strategic Priority Areas (SPAs) that were adopted as the pillars for the period 2015-2018. These SPAs are smart systems, business continuity & infrastructure growth, financial growth & sustainability, customer & stakeholder delight & productivity & Capacity development. These are further supported by strategic goals to capture the key focus areas of improved service coverage, water production & supply reliability, business growth, asset management efficiency, water & waste water quality, customer satisfaction, working capital management, capital investment efficiency, environmental protection & business processing reengineering. Within the framework of the performance contract between NWSC & the Government of Uganda, NWSC has adopted the PACE contract between Headquarters and Areas. This is to ensure that the corporation achieves the strategic goals and targets highlighted in the corporate plan.

a) Revenue Recovery Acceleration Program (RRACE): The Programme entails engagement of selected Areas with an aim of recovering revenue and retaining sustainable growth by addressing the key factors hindering revenue growth. The key objectives of the Programme include increasing water sales, billing and collections, attaining a break-even status, and reduction of NRW and arrears.

b) LIMB (Leaks, Intermittent Supply, Metering and Bursts): The Programme is implemented in Kampala Water with the
aim of reducing NRW and increasing billing. It entails combating leaks and bursts, increase production capacity to avert
intermittent water supply, and replacement of defective meters.

Cognizant of the need to effectively deliver services through management of stakeholder expectations, NWSC undertook various stakeholder engagement Programmes using a cocktail of channels including; Radio Programs, Television Shows and documentaries, sensitization Programmes at places of
worship and community meetings, magazines, and social media campaigns. Key among the stakeholder engagement Programmes include;

a) School Water and Sanitation Clubs (SWAS): The Corporation launched the School Water & Sanitation (SWAS) Clubs in October 2014 with the aim of sensitizing
schoolchildren about water, sanitation and hygiene. This is because children are a critical segment of our society (as future leaders) and need to be involved in water,
sanitation and environmental issues for sustainability. SWAS started with 50 schools but by the end of the FY 2019/20, 293 schools were participating in the Club.

b) Water Community Sensitization Clubs (WACOSE): The Programme entails community engagements in mobilization and sharing of information in regard to water and sewerage services within Kampala with the major objective of; enhancing public awareness on NWSC services and improving feedback that will enhance service delivery.

The Corporation currently loses 35% of the water supplied. These programmes are therefore aimed at curbing water losses through enhanced monitoring and partnerships. The programmes are spread across all NWSC Areas. They include; WALOPU (Kampala Water), RESAIL (Entebbe), LINSAR (Lira) and SNARP (Jinja), among others.

This entails quick-win investments in water production and supply infrastructure to improve supply reliability. These WSSPs are mainstreamed within the SCAP100 project. During the review period, the Corporation  implemented various WSSP undertakings, which included; installation and replacement of booster pumps, drilling of boreholes, laying and rehabilitation of transmission and distribution lines in various Areas among others.

The Project was launched in 2017/18 and it focuses on ensuring universal and equitable access to safe water supply in all villages under NWSC jurisdiction. Key to the Project is the expansion of the water network by 8,000 Km and installation of 140,000 new water connections including 20,000 PSPs with the aim of having at least two public water points in each village under NWSC Jurisdiction. As at March 2021, the Corporation had expanded its water pipe network by 7,237Km and
installed 222,597 new water connections including 14,650 Public Stand Posts covering approximately 8,357 villages.



Within the context of the overarching Government Policy, there has arisen a need to re-define and contextualize the goals and aspirations of the Corporation in a longer term perspective in order to effectively contribute towards the longer term vision of the Government. Some of the critical aspects relate to the need for rapid expansion in urban water coverage to reach 100% by 2018, and the expansion of the sewerage services in all areas of NWSC operations. Furthermore, in accordance with the Urban Water Sector reform agenda and the Government manifesto, the Corporation is envisaged to expand its mandate to cover all major urban centers within Uganda in a bid to ensure accelerated service delivery in the urban centers. Hence the Five Year Strategic Direction whose implementation was effective FY 2013/14, is to provide the Corporation's outlook and key strategic interventions for the next five years building upon the Corporation's existing Corporate Plan, and taking into account the wider stakeholder expectations, policy direction and competitive environment.

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