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Our Vision, Mission & Values

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The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis. 

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We are committed and shall endeavor to provide Quality Water and Sewerage Services to our esteemed customers in collaboration with other stakeholders in an efficient and cost effective manner, ensuring utmost customer delight

and continuous service improvement in an environmentally friendly manner.

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Currently looming over 236 towns, National Water and Sewerage Corporation records 90% Customer Satisfaction with the help of a committed and delighted workforce. The corporation stands out as a model utility in the African region because of its exemplary achievements, with water service coverage estimated at 83.7% as of the FY 2017/2018, an improvement from 78.2% in the FY 2016/2017. In 2013/14, the corporation extended 470kms of water mains, 910kms of water mains extensions in 2016/17 and 2021kms of water mains extension in 2017/18, from 51 water treatment facilities and is distributed through, indicating a percentage increment of 122 per cent. NWSC had a total water network length of 6,994kms in 2013/14. This has since then increased from; 12,113kms of water mains in 2016/17 to 14,166kms of water mains in 2017/18. In accordance to a financial report released for the FY 2017/2018, NWSC has increased the number of new connections (People served), from 28,068 new connections in 2013/14, to 40,712 in 2016/17 and now 50,341 towns in 2017/18. This is an increment of 23.7 per cent. Total water connections have increased from 366,330 in 2013/14 to; 529,709 Water connections in 2016/17, 587,873 Water connections in 2017/2018. This is an improvement of 11 per cent. In addition, NWSC operates 3 conventional sewerage treatment plants and 27 waste stabilization ponds. Notably, the total Sewer connections have increased from 18,810 in 2013/14 to 21,072 sewer connections in 2016/17, then 21,616 sewer connections in 2017/2018. Recording an improvement of 2.6 per cent.

FINANCIAL PERF

The Corporation's turnover has improved overtime and stands at Ushs 388 billion per annum from 184.5 billion in 2013/14 to 321 billion in 2016/17, an improvement of 20.9 per cent annual turnover and capacity to extend services to more people.” Savings for re-investment in Capital Projects increased from 31 billion in 2013/14 to 71 billion in 2016/17, 92 billion in 2017/18. This is an increment of 29.6 per cent. The total assets of NWSC have increased from 650 billion in 2013/14 to 1,409 billion in 2016/17, 1,746 billion in 2017/18 which is an improvement of 23.9 per cent. As a result of improvements in financial performance, the Corporation has been able sustain a corporate surplus after depreciation over the last ten years and this has enabled the replacement and expansion of the production facilities, network extensions and intensifications, installation of new connections, and fund minor capital investments and meet all the co-funding obligations for major capital investments using internally generated funds. In order to ensure billing accuracy, all new accounts are effectively metered, and currently, the Corporation has rolled out pre-paid meters as a means of enhancing efficiency of billing at Government Institutions.

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In line with our long term strategic policies enshrined in our 5-Year Strategic Direction 2016-2021, Corporate Plan 2015-2018 & performance contracts with the Government of Uganda 2015-2018, the corporation is implementing a number of Performance Improvement Plans aimed at improving water & sewerage service delivery to all its areas of operations. The corporate plan is a guide for continued improvement in the provision of water and sewer services & was formulated adopting some aspects of the Balanced Score Card framework with the overall theme of continuous improvement for sustainable & equitable service delivery. The plan is espoused by four Strategic Priority Areas (SPAs) that were adopted as the pillars for the period 2015-2018. These SPAs are smart systems, business continuity & infrastructure growth, financial growth & sustainability, customer & stakeholder delight & productivity & Capacity development. These are further supported by strategic goals to capture the key focus areas of improved service coverage, water production & supply reliability, business growth, asset management efficiency, water & waste water quality, customer satisfaction, working capital management, capital investment efficiency, environmental protection & business processing reengineering. Within the framework of the performance contract between NWSC & the Government of Uganda, NWSC has adopted the PACE contract between Headquarters and Areas. This is to ensure that the corporation achieves the strategic goals and targets highlighted in the corporate plan.

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Within the context of the overarching Government Policy, there has arisen a need to re-define and contextualize the goals and aspirations of the Corporation in a longer term perspective in order to effectively contribute towards the longer term vision of the Government. Some of the critical aspects relate to the need for rapid expansion in urban water coverage to reach 100% by 2018, and the expansion of the sewerage services in all areas of NWSC operations. Furthermore, in accordance with the Urban Water Sector reform agenda and the Government manifesto, the Corporation is envisaged to expand its mandate to cover all major urban centers within Uganda in a bid to ensure accelerated service delivery in the urban centers. Hence the Five Year Strategic Direction whose implementation was effective FY 2013/14, is to provide the Corporation's outlook and key strategic interventions for the next five years building upon the Corporation's existing Corporate Plan, and taking into account the wider stakeholder expectations, policy direction and competitive environment.

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