a) Revenue Recovery Acceleration Program (RRACE): The Programme entails engagement of selected Areas with an aim of recovering revenue and retaining sustainable growth by addressing the key factors hindering revenue growth. The key objectives of the Programme include increasing water sales, billing and collections, attaining a break-even status, and reduction of NRW and arrears.
b) LIMB (Leaks, Intermittent Supply, Metering and Bursts): The Programme is implemented in Kampala Water with the
aim of reducing NRW and increasing billing. It entails combating leaks and bursts, increase production capacity to avert
intermittent water supply, and replacement of defective meters.
Cognizant of the need to effectively deliver services through management of stakeholder expectations, NWSC undertook various stakeholder engagement Programmes using a cocktail of channels including; Radio Programs, Television Shows and documentaries, sensitization Programmes at places of
worship and community meetings, magazines, and social media campaigns. Key among the stakeholder engagement Programmes include;
a) School Water and Sanitation Clubs (SWAS): The Corporation launched the School Water & Sanitation (SWAS) Clubs in October 2014 with the aim of sensitizing
schoolchildren about water, sanitation and hygiene. This is because children are a critical segment of our society (as future leaders) and need to be involved in water,
sanitation and environmental issues for sustainability. SWAS started with 50 schools but by the end of the FY 2019/20, 293 schools were participating in the Club.
b) Water Community Sensitization Clubs (WACOSE): The Programme entails community engagements in mobilization and sharing of information in regard to water and sewerage services within Kampala with the major objective of; enhancing public awareness on NWSC services and improving feedback that will enhance service delivery.
The Corporation currently loses 35% of the water supplied. These programmes are therefore aimed at curbing water losses through enhanced monitoring and partnerships. The programmes are spread across all NWSC Areas. They include; WALOPU (Kampala Water), RESAIL (Entebbe), LINSAR (Lira) and SNARP (Jinja), among others.
This entails quick-win investments in water production and supply infrastructure to improve supply reliability. These WSSPs are mainstreamed within the SCAP100 project. During the review period, the Corporation implemented various WSSP undertakings, which included; installation and replacement of booster pumps, drilling of boreholes, laying and rehabilitation of transmission and distribution lines in various Areas among others.
The Project was launched in 2017/18 and it focuses on ensuring universal and equitable access to safe water supply in all villages under NWSC jurisdiction. Key to the Project is the expansion of the water network by 8,000 Km and installation of 140,000 new water connections including 20,000 PSPs with the aim of having at least two public water points in each village under NWSC Jurisdiction. As at March 2021, the Corporation had expanded its water pipe network by 7,237Km and
installed 222,597 new water connections including 14,650 Public Stand Posts covering approximately 8,357 villages.